Money Back
REFUND &
CANCELLATION
Effective date: August 2, 2026 · Last updated: August 2, 2026
This policy applies to digital credits, AI services, subscriptions, and physical products purchased from CursorCulture.
1. Digital Credits
Unused credits
Unless required by law, completed credit top-ups are generally non-refundable. We may consider a refund where:
- A duplicate charge occurred
- The purchased credits were never granted
- A technical error prevented delivery
- The purchase was unauthorized and verified through investigation
- Applicable law requires a refund
Used credits
Credits consumed by completed services are non-refundable. Examples include:
- Completed AI responses
- Completed image generations
- Completed web research
- Completed reference analysis
- Other completed paid processing
Failed requests
If a paid request fails before completion:
- Reserved credits are released
- A completed charge should not remain
- You may retry
- The original prompt is preserved where possible
Expired credits
Credits that expire under the disclosed 90-day inactivity rule are not refundable, except where law requires otherwise.
2. Subscriptions
If subscriptions are offered:
- You may cancel future renewal through the account billing page
- Cancellation takes effect at the end of the current billing period unless stated otherwise
- Partial periods are generally not prorated
- Benefits already used are not refundable
- Mandatory consumer rights remain unaffected
3. Custom Physical Products
Because custom mousepads are created to your specifications, we generally do not accept returns for:
- Change of mind
- Dislike of an approved design
- Incorrect size selected by the customer
- User-supplied spelling mistakes
- Low-resolution uploaded artwork
- Minor color variation
- Minor manufacturing variation
- Incorrect address supplied by the customer
4. Damaged, Defective, or Incorrect Products
Contact cursorcultureofficial@gmail.com within 14 days of delivery and include:
- Order number
- Description of the problem
- Clear photographs
- Photograph of packaging and shipping label
- Any other requested evidence
If approved, we may provide a replacement, reprint, store credit, partial refund, or full refund. We may require return or disposal confirmation.
5. Lost Shipments
A shipment may qualify for replacement or investigation if:
- Tracking shows it was not delivered
- The carrier confirms loss
- The address was correct
- The claim is made within the carrier's allowed period
We are not responsible for packages lost because of an incorrect customer-provided address.
6. Delivered but Missing
If tracking shows delivery but you cannot find the package:
- Check household members and neighbors
- Check the delivery area
- Contact the carrier
- Wait 24–72 hours, since carriers sometimes scan early
We may assist with a carrier claim but cannot guarantee replacement for confirmed delivery.
7. Order Changes and Cancellations
Custom orders may be changed or cancelled only before production begins. Once artwork has been approved or production has started, cancellation may no longer be possible.
8. Chargebacks
Contact us before filing a chargeback so we can attempt to resolve the issue. Fraudulent or abusive chargebacks may result in account restriction, revocation of unpaid credits, cancellation of pending orders, and evidence submission to the payment provider.
9. Refund Timing
Approved refunds are sent to the original payment method. Bank processing times vary and may take several business days.
10. Contact
- cursorcultureofficial@gmail.com
- https://cursorculture.com/track-order